Thank you for your request for technical support

Your request for technical support is registered in our technical support request (TSR) management system. Our Quality department will process your request within 1 working day. You can then view the status of your request 24/7 in your My APG environment. For this you need to log in with your personal login details.

APG Europe strives for satisfied customers. We apply a strict quality assurance policy and clear procedures for this. For you this means that we always look for a suitable solution if you have a question about our products or services. Our sincere apologies for the inconvenience.

The progress of your request in 5 steps

  1. Confirm your TSR request
    Your request will be included in our TSR management system. Our quality department will process your request within 1 working day. As soon as your request is processed, you will receive a confirmation of receipt from one of our quality employees. From that moment you can view the status of your TSR 24/7 in your My APG environment.
  2. Registration of your TSR request
    Your request will be reviewed, validated and registered as TSR.
  3. Research process
    The TSR is being investigated by our quality officer. During the investigation you will be kept informed of all new developments via an e-mail message. The complete file of your TSR can be found in your My APG environment.
  4. Solving your TSR
    Your TSR has been definitively investigated and the possible cause has been identified. To solve your TSR, one or more solutions are personally presented to you and discussed with you. In consultation, one or more solutions are definitively opted for and we can work towards concluding your TSR.

  5. Close your TSR
    We would like to thank you for submitting your TSR. Your experience with regard to the handling of your request and any comments and remarks will be mapped, after which the file can be closed.